About

FAQ

• Where is the store based?

  Jersey City, NJ

• Do you accept orders placed outside of the US?

  Yes.

• How long will it take to receive my order?

  Once shipped most domestic orders take approximately 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• WHAT can be returned?

  All products are refundable if the product is in the same condition as it was purchased. For example: stain-free, in its original packaging, not worn or torn.

• WHEN do items need to be returned by?

  No later than 10 days within receipt of item(s).

• CREDIT for returns?

  A refund will be processed on the payment method in which was originally used for the purchase.

• Do you offer even exchanges?

  Yes. However, only on select items. If the product you've ordered is still available in a different size, you can exchange it. Should you show in interest in another qualifying product, simply email us with your choice and size. Once the original product you've ordered is received, we will then ship out your exchange. Note: if your exchange requires a credit, it will be applied to the payment method used for your purchase. If your exchange shows a balance you will be charged for the remaining balance. Once the payment of the balance is received, we will ship out your exchange.

• Who should I contact for a return/exchange?

  You can connect with [email protected] for all return and exchange authorizations.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.